Can I be sure that my live chat feature really is available at all times?

We fully understand the importance of a reliable live chat system. This is why we guarantee 99% uptime. Out of the 98 chat hours in one week, our service won’t be unavailable for more than 1,1 hours. In the rare occasion where the live chat is unavailable for more than 1% we will refund the hours the live chat was unavailable.